Your privacy is our priority. This Privacy Policy clearly outlines how Cuci Casino collects, uses, stores, and protects your personal data as a registered player on our platform.
The six core pillars of Cuci Casino's privacy policy, protecting the personal data of Malaysian players.
All data transmitted between your device and Cuci Casino servers is protected by 256-bit SSL encryption — the same standard used by leading Malaysian financial institutions, including major banks.
Cuci Casino member personal data is stored on servers protected by multi-layered firewalls and strict access controls. Only authorised personnel are permitted to access your information.
Cuci Casino does not sell, rent or transfer your personal data to third parties for marketing purposes. Your data belongs to you, and we respect the trust you place in us.
We only collect data that is strictly necessary to provide Cuci Casino's services. Our data minimisation principle ensures no excess information is gathered without a clear and justified need.
As a Cuci Casino member, you have the right to access, correct, and request deletion of your personal data. Contact our support team to manage your privacy preferences.
The Cuci Casino Privacy Policy is drawn up in compliance with Malaysia's Personal Data Protection Act 2010 (PDPA). We adhere to all applicable data protection legal requirements in Malaysia.
Cuci Casino ("we", "Platform") is committed to protecting the privacy of every individual who uses our services. This Privacy Policy explains in detail how we manage your personal data when you register, log in and play on the Cuci Casino platform.
By registering a Cuci Casino account or using any of our services, you confirm that you have read and understood this Privacy Policy and agree to the way we process your personal data as described herein. This Privacy Policy should be read together with the Cuci Casino Terms and Conditions.
Cuci Casino complies with Malaysia's Personal Data Protection Act 2010 (PDPA) and all applicable data protection regulations in Malaysia. We continually work to update our privacy practices in line with the latest legal and technological developments.
Important Note: This Privacy Policy applies to all registered Cuci Casino players in Malaysia and covers all your interactions with our platform, including via website, mobile app, and customer support channels.
Cuci Casino collects various types of personal data to provide all Malaysian players with a secure, seamless and responsible gaming experience. The types of data we collect are as follows:
Cuci Casino collects your personal data through the following methods:
| Collection Methods | Data Type |
|---|---|
| Account registration form | Name, email, phone number, date of birth |
| KYC verification process | MyKad, selfie photo, supporting documents |
| Deposit/withdrawal transactions | Bank account details, e-wallet records |
| Gaming activity | Betting history, winnings and account balance |
| Support communications | Chat content, emails, complaint records |
| Cookies & Web Technologies | IP, browser, session, user preferences |
Cuci Casino processes your personal data on the basis of contractual necessity, legitimate interests, and legal compliance. The purposes of data processing are as follows:
Cuci Casino does not sell your personal data to any third party for commercial purposes. However, we may share your data in limited circumstances as follows:
We share necessary data with service partners who support the operation of the Cuci Casino platform, including game providers (such as Pragmatic Play and Evolution Gaming), payment processors, and cloud infrastructure providers. All such providers are bound by strict confidentiality agreements and are only permitted to process data for specified purposes.
Cuci Casino may disclose your personal data to government authorities, law enforcement agencies, or regulatory bodies when required by Malaysian law or a valid court order. Such disclosures are made solely to fulfil legal obligations and are not driven by any commercial initiative on our part.
In the event of a merger, acquisition or sale of Cuci Casino assets, member personal data may be transferred as part of those business assets. You will be notified in advance via email or an on-platform notice should any such change occur.
Cuci Casino never shares player personal data with third-party advertisers, data brokers or any entity unrelated to the operation of our platform. Your privacy is our responsibility.
Cuci Casino employs multiple layers of technical and organisational security measures to protect your personal data from unauthorised access, loss, alteration, or improper disclosure.
While Cuci Casino takes reasonable measures to protect your data, no security system can guarantee absolute protection. You also play an important role in safeguarding your account by using a strong password and not sharing your login credentials with anyone.
Cuci Casino retains your personal data only for as long as necessary to fulfil the purposes stated in this Privacy Policy, or as required under applicable Malaysian law.
| Data Type | Retention Period |
|---|---|
| Active account data | For the duration of the active account + 7 years after closure |
| Financial transaction records | 7 years (Malaysian legal requirement) |
| KYC Documents | 5 years after account closure |
| Gaming activity logs | 3 years |
| Support communication records | 2 years |
| Non-essential cookie data | Up to 12 months or until revoked |
Once the retention period has elapsed, your data will be securely deleted or anonymised in accordance with Cuci Casino's standard procedures so that it can no longer be linked back to you.
Cuci Casino uses cookies and similar tracking technologies to enhance user experience, analyse platform traffic and maintain the security of your login session.
You can manage cookie settings through your browser. However, disabling essential cookies may affect the functionality of the Cuci Casino platform. For more information on how to manage cookies on your device, refer to your browser's documentation.
As a registered Cuci Casino member in Malaysia, you have the following rights regarding your personal data under Malaysia's PDPA:
You have the right to request a copy of the personal data we hold about you at any time.
You may request that we correct any personal data that is inaccurate or incomplete.
You may request the deletion of your personal data, subject to any statutory retention obligations.
You may object to the processing of your data for direct marketing purposes at any time.
To exercise any of the rights above, please contact the Cuci Casino privacy team by email at privacy@cucicasino.com. We will process your request within 14 business days. We may need to verify your identity before fulfilling the request to ensure the security of your data.
The Cuci Casino platform is strictly for individuals aged 18 and above. We do not knowingly collect, process, or store personal data of children under the age of 18.
Should we discover that personal data of an individual under the age of 18 has been collected without our knowledge, we will take immediate steps to delete that data and close the account in question. Parents or guardians who believe their child has registered an account on Cuci Casino are welcome to contact us promptly at support@cucicasino.com.
Cuci Casino employs an age verification system during registration and through the KYC process to ensure no underage players access our platform. Protecting young people is a shared responsibility.
Cuci Casino reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our privacy practices, legal developments, or service improvements. Any material changes will be communicated to you via an in-platform notice or an email to your registered address.
The "Updated" date shown at the top of this page reflects when this Privacy Policy was last revised. We encourage you to review this page periodically to stay informed of how we manage your personal data. Continued use of the Cuci Casino platform after any revision is published constitutes your acceptance of the updated policy.
If you have any questions, concerns, or complaints regarding this Privacy Policy or how Cuci Casino handles your personal data, please reach out to us through the following channels:
Our privacy team will endeavour to respond to all enquiries within 3 business days. For more complex complaints requiring further investigation, we will provide an update within 14 business days.
Register a Cuci Casino account today and enjoy a safe, fair and entertaining online casino experience. Deposit from as little as RM20 via Touch 'n Go eWallet, GrabPay or DuitNow.
SSL 256-bit · Aged 18 and above only · PDPA Malaysia Compliant